Privacy Policy

1. Overview

Apps Nemo ("we," "us," or "our") operates the websites and mobile applications listed on our Apps page, including Guitar Tunio, Guitario, Metronome, Pianio, and Ukulele Tuner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at appsnemo.com or use any of our apps.

By using our apps or website, you agree to the practices described in this policy. If you do not agree with any part of it, please do not use our services.

2. Information We Collect

2.1 Information you provide

Most of our apps work without any account. In limited cases we collect information you give us voluntarily, such as:

• Your name and email address when you contact us via our website or submit a support request.
• Feedback, bug reports, and feature requests you send to us.
• Email address if you subscribe to our blog newsletter.

2.2 Information collected automatically

When you use our apps or browse our website, we may automatically collect:

• Device information: device model, operating system version, app version, and anonymous device identifier (for crash reporting).
• Usage analytics: aggregated statistics about which features are used, session duration, and crash logs — all anonymized.
• Log data: IP address, browser type, referring pages, and timestamps when you visit our website.

2.3 What we do NOT collect

We want to be explicit about what stays on your device and never reaches us:

• Audio input from your microphone. Our tuners analyze sound in real time on your device; we never record, store, or transmit audio.
• Contact lists, photos, or files outside of what you explicitly share.
• Precise location data.
• Biometric or health information.

3. How We Use It

Information we collect is used strictly to:

• Operate, maintain, and improve our apps and website.
• Respond to your support inquiries and messages.
• Fix bugs and diagnose crashes.
• Understand which features are valuable so we can invest in them.
• Send you the monthly newsletter — only if you subscribed.
• Comply with legal obligations when applicable.

We do not use your information to build advertising profiles, and we do not sell or rent it to third parties.

4. Sharing & Third Parties

We share limited information only with trusted service providers who help us run our business. These include:

• Apple App Store & Google Play: for app distribution, purchases, and subscription management. Their own privacy policies apply.
• Crash reporting & analytics providers: anonymized diagnostic data only. Providers may include Firebase Crashlytics or similar services.
• Email service providers: if you subscribe to our newsletter, your email is stored by our email delivery service.
• Legal requirements: we may disclose information if required by law, subpoena, or to protect rights, safety, or property.

We do not sell personal information. We do not share it with advertisers. We do not allow third-party tracking across our apps.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of what we have about you.
• Correction: ask us to correct inaccurate information.
• Deletion: ask us to delete your personal information (subject to legal retention requirements).
• Portability: receive your data in a portable format.
• Opt-out: unsubscribe from emails anytime via the link in every email.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email us at [email protected]. We respond within 30 days.

If you are in the European Economic Area, the UK, or California, you have additional rights under the GDPR, UK GDPR, and CCPA respectively.

6. Cookies & Tracking

Our website uses a minimal set of cookies:

• Essential cookies — required for the site to function.
• Analytics cookies — anonymous usage statistics (you can opt out).

We do not use advertising cookies, behavioral tracking, or cross-site trackers. Our mobile apps do not use cookies (they are not applicable to native apps).

7. Children's Privacy

Our apps are rated 4+ on the App Store and suitable for general audiences. However, we do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Parents and guardians: we recommend supervising your child's use of mobile apps and using the parental controls available on iOS and Android.

8. Data Retention

We retain personal information only as long as necessary for the purposes it was collected for, or as required by law:

• Support emails: kept for up to 2 years after the last interaction, then deleted.
• Newsletter subscriptions: kept until you unsubscribe.
• Anonymous analytics: aggregated data retained indefinitely; individual session data deleted after 14 months.
• Purchase records: retained for 7 years for tax and accounting compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version here with an updated "Last updated" date. Material changes (anything that reduces your rights) will be announced via email to subscribers and via an in-app notice where practical. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, please get in touch:

• Email: [email protected]
• Phone: +65 6532 5309
• Mail: Apps Nemo, Hive Core Working, 59 New Bridge Road, Singapore

We respond to privacy inquiries within 24 hours on business days.